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FlySIP Softswitch Features

Flexible Routing tools

  • Unlimited Supplier (Vendor) Connections
  • Adaptive Routing based on ASR/ACD (Flexible Crankback management)

    • Least Cost Routing (LCR)

    • Percentage based routing

    • Forced/preference routing

    • Prefix length routing

  • ASR / ACD Quality monitoring

  • Profit / Loss Protection (Margin based Routing)

  • Jurisdictional Routing

    • Inter/Intra State

  • On-Net Routing and Rating

  • LRN / Number Portability Lookup

  • T.38 Fax Support

  • DNCL Supported – Black List, Block List, Do-not call list.

  • Test Dialplan tool – Call routing simulator / debugger

    • Internal Routing and Rating config test tool

  • Codec Agnostic

  • Protocol support

    • SIP

    • GSM, G.711a, G.711u, G.722, G.723, G.728, G.729 Pass-through

Real-time Monitoring

  • ‘Real-time’ time series graphs

    • Call Processing time – Time to Vendor, SIP, LRN, AA.

    • Calls Per Second – Ingress cps, Egress cps, Authotized, Routed, Connected.

    • In Progress Calls / Concurrent Calls (Channels) – Total, Connected.

    • System Wide ASR / ACD – ACD, ASR all in, ASR all out, ASR authenticated.

    • Bandwidth In Use

    • Throughput

  • Active Calls Monitoring
  • Real time Credit/Balance reconciliation
  • Real time call rating and billing
  • Network packet capture abilities – ability to capture network traffic for off-line analysis in wireshark or other industry standard tools

Sales and Analysis Reporting

  • Customer CDR’s
  • Vendor/Supplier CDR’s
  • Flexible Summary reports
  • Sales Reports
  • Payments Reports
  • Flexible ASR/ACD Reporting
  • Download/Email tools
  • Data export

    • Account Export

    • Tariffs / Rate Deck

    • Route / Code Deck

    • Customer CDRs

    • Supplier CDRs

  • PDF Invoice export

Billing Management tools

  • Real-time’ billing

  • Flexible Weekly, Fortnightly and Monthly Billing Cycles

  • Configurable billing pattern for call rating (Example: 30:6, 1:1 for per-second billing)

  • Pre and Post paid Service Plans

  • DID/CLD accessibility surcharge support

  • Configurable Service Plan fixed fees (Example: Monthly Plan fee)

  • Billing failure action management

  • Destination based Minute Plan support

  • Configurable rounding method (round up, or round) for Customer and Vendor CDRs

  • Basic Invoicing Generation

  • Payment processor integration for automatic client payments on low balance via Credit Card or Paypal.

  • Low Balance notifications and Automatic Payment features

  • Currency support

    • 162 default currencies

    • Manual or automatic exchange rate

  • Time zones can be configured on individual Vendor or Client basis

Support & Security

  • Built in high performance firewall

  • Password security controls

    • 7+ digit/number/symbol length password prompting

    • Manageable password policies

  • SSH Blacklisting

  • Installation and provisioning support

  • Interactive training sessions for all new customers using screen sharing

  • Remote 24×7 monitoring

  • 24×7 Rapid response ticketing portal

  • Ticket escalation

  • Urgent direct line support phone

  • Entitled to all maintenance releases and major version upgrades

  • In-house Development team for product refinement and extra development

DID Pool Management

  • DID inventory search / filtering

  • Bulk upload tool

  • DID Status and Assignment visibility
  • Buying/Selling charges support
  • Flexible Inbound routing

    • Route to client PBXs by IP addresses – Trunking

    • Follow me ( Call Forwarding ) style services where inbound call can be routed back out to alternate destination

System Administration

  • Network Activity Recorder for analysis and debugging purposes
  • Re-rate CDR tool
  • Web based Ping/Traceroute analysis tool
  • Destination/Prefix management
  • Complete control Web Interface – All switch management features are available from your user interface

XML-RPC API

  • Create our own Web portal to manage SoftSwitch
  • Use API to integrate with you existing CRM
  • Use scripts for automation
  • Collect statistic to you DB

Calling Card Module

  • Web based configuration

  • Comprehensive IVR’s

  • Supported languages

    • Arabic, Armenia, Chinese, English, French, German

    • Japanese, Russian, Thai, Turkish, Vietnamese

  • Recharge Vouchers

    • Voucher usage Reporting

    • Credit/Voucher expiration

    • Unlimited Bulk generation

  • PIN management (Account/Card management)

    • Flexible PIN/Account definition

    • Bulk generation

    • Personal portal

  • Pin or Pinless Dialing

  • Voicemail

  • Hotkeys

  • Trusted Number Authentication

  • Call Forwarding

  • API Accessibility

    • Account manipulation

    • Payments, credits, debits

  • Card Lifetime supported

  • Invoicing

  • Charges

    • Prefix based Minute plans

    • Mystery minutes

    • Post call surcharges

  • DID management

Callshop Module

  • Global Callshop management

  • Unlimited Cabin/Account assignment

  • Active call monitoring

  • Real time Billing

  • Individual Cabin CDR’s

  • Review previous session statistics

  • Review previous session invoice